Frequently Asked Questions

EagleAI connects to your existing IP cameras via RTSP protocol. You don't need to replace any cameras — our AI layer works on top of your current infrastructure. Just add your camera's RTSP URL in the dashboard and EagleAI starts analyzing the feed instantly.

EagleAI supports any IP camera that outputs RTSP streams, including Hikvision, Dahua, CP Plus, Axis, Hanwha, Bosch, and any ONVIF-compatible device. We support NVR/DVR systems too — connect once and all channels are auto-discovered.

Most customers are up and running within 15 minutes. Our setup wizard auto-discovers cameras on your network, and the AI starts processing immediately. No special hardware or training required.

No. EagleAI runs entirely in the cloud on AWS infrastructure. Your cameras connect to our cloud, and all AI processing happens on our servers. You just need a browser to access the dashboard.

EagleAI detects 80+ object types including people, vehicles (cars, trucks, buses, motorcycles), animals, and more. Our specialized models also handle face recognition, license plate reading (ANPR), zone intrusion detection, crowd counting, and behavioral analytics.

Our detection accuracy is 92-95% for common objects in well-lit conditions. Face recognition achieves 95%+ accuracy. Performance varies based on camera quality, lighting, and angle. We continuously improve our models with each update.

Intelligence Briefs are auto-generated daily and weekly reports that summarize all activity across your cameras — unusual patterns, peak hours, visitor trends, and security insights. It's like having an AI security analyst reviewing your footage 24/7.

Yes! Our Edge Agent runs locally on your network and processes camera feeds without sending raw video to the cloud. Only metadata (detections, alerts) is sent to the cloud dashboard. This ensures privacy and works even with poor internet.

Yes! We offer a 14-day free trial with full access to Professional tier features. No credit card required. Connect up to 8 cameras during the trial.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.

Yes. Annual plans receive a 20% discount compared to monthly billing. Contact our sales team for custom annual pricing.

We accept credit/debit cards (Visa, Mastercard), UPI, net banking, and wire transfers for Enterprise plans.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use AWS infrastructure with SOC 2 compliance. Raw video never leaves your premises unless you enable cloud recording.

Only authenticated users in your organization can access camera feeds. EagleAI supports role-based access control — you decide who sees what. Our team never accesses your cameras unless you explicitly grant support access.

We follow data protection best practices including data minimization, access controls, and retention policies. For specific compliance requirements, contact our Enterprise team.

For cloud mode, we recommend at least 2 Mbps upload per camera. For Edge Agent mode, internet is only needed for syncing metadata — even 256 Kbps works fine.

Yes. EagleAI provides a comprehensive REST API and webhook system. You can integrate with access control systems, alarm panels, building management systems, and custom applications.

Yes. Professional and Enterprise plans support unlimited sites. Each site can have its own camera set, and you can view all sites from a single dashboard.